If you are responsible for other people's work you need this book. The Manager's Book of Checklists will help you to be more systematic, to consider all angles of any situation, and to manage more effectively. Written in line with Management Charter Initiative and relevant managers seeking the S/NVQ certification, the checklists given include: finance, customer care, IT, quality, equal opportunities and developing competencies. The Manager's Book of Checklists is an essential business tool that no manager should be without. "Congratulations, many congratulations, on your 'Checklists'. Had I not seen it and read it I would not have believed it possible to reduce all those fine-sounding theories to such straightforward lists - you are a genius, even if you are doing me out of a job!" Charles Handy